I just got back from a 10 day trip to New York and I'm telling you, I have had it with the idiots at British Airways. Unfortunately, my next trip with them is already booked for the end of the month and non-refundable, so I can't cancel that ticket. I guess it's their last chance to redeem themselves, although I'm not hopeful.
I've flown BA ever since I moved to London about 2 years ago for at least 2 atlantic flights per month, sometimes more. Because my office always booked the cheapest flights, I never got any miles on BA (correction, I got about 800 for an atlantic flight, while you normally get about 3500 for that on other airlines). But I stayed loyal, hoping that I would get to the point where they would recognize my recurring business and give me an upgrade every now and then. Recently, I have asked the travel agency not to book the cheapest flights anymore but the full fare economy ones, so I could get full miles. This was more to avoid getting middle seats in the back again when on a red-eye flight back to London and having to work the next day.
Other airlines have very specific promises when buying full fare economy seats, like e.g. Continental:
No Middle Seat" Guarantee: To ensure a comfortable flight we'll guarantee that you receive a window or aisle seat in Economy Class if you are not upgraded to the front cabin when you purchase a full fare on Continental Airlines and Continental Micronesia operated flights. We're so committed to this guarantee, we'll automatically reward our OnePass members with 2,500 OnePass miles if they do sit in a middle seat.
But not with BA... noooooo. I arrived at the desk with my e-ticket with confirmed seat 22A. "I'm sorry miss, but our flight is a little full and I only have middle seats left".
Me: "What do you mean, I have a confirmed seat and paid full fare to make sure I got this seat?"
Them: "I'm really sorry miss, but I have no other seats available".
So there you stand then with your full fare ticket... And of course once on the plane, the whole freaking business class is almost empty but they would rather die than upgrade you to that.
See, I can deal with the lousy service at Heathrow (thank god my flight changed back to terminal 4 instead of terminal 5), the losing my bags every now and then (3 times on BA, never on another airline), the arrogant staff at check in, the horrible state of the BA check-in counters at Newark (I know... you are remodeling), the horrendous food on the planes, the shitty inflight entertainment systems, the freakishly cold flights etc... But when I pay for my full fare, I expect to get what I pay for and I don't think that is too much to ask.
I'm flying again to NY on May 27th. Last chance to make me change my mind. I already applied for the Continental Airlines One Pass as I don't believe in miracles or fairy tales anymore.
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